Overall Return Guidelines
Please note that all returns shall meet the guidelines below.
- Most products can be returned to EZCast within 7 days after invoice. Please note that you will be responsible for the return shipment except for defective products.
- Once we receive the returned products, it will take 2-5 business days for the RMA to be processed and a refund will be issued to your original payment method.
- For defective products, a replacement will be shipped out once the original product is confirmed faulty.
- Please be advised that an RMA cannot be issued and processed if it is man-made damage. Please contact our customer service for product inspection.
Please contact firstname.lastname@example.org if you have any further questions.